Stress and Response Fact Sheets

The following fact sheets have been prepared for the purpose of assisting members of the community to cope with the impact of prolonged essential service disruption or natural disaster. They provide a resource for agencies and individuals dealing with the after-effects of prolonged essential service disruption or a disaster and contain agency contacts and phone numbers.

Bear in mind that it is not possible to predict every situation or circumstance in which community members may refer to the Fact Sheets. Their intention is to provide guidance only.

Managing Stressed Clients (.doc 29kb)

Fact sheet for managing stressed clients during re-establishment of services

Coping with Stress in Emergencies (.doc 38kb)

Information and advice for people experiencing stress as a result of an emergency

Giving Psychological Support (.doc 43kb)

Information and advice for human service workers and welfare providers dealing with people affected by an emergency

The Human Face of Disaster Recovery (.doc 42kb)

How all workers in a disaster can contribute to human recovery

When someone you know has had a traumatic experience (.doc 32kb)

Children and Crisis (.doc 36kb)

Teenagers and Crisis (.doc 39kb)

Family and Crisis (.doc 39kb)

The stress of being under threat (.doc 34kb)

Fact sheet for people who are under threat from an emergency

For more information about these fact sheets please email


Papers about social and psychological recovery issues

The Social Dimension of Emergency Recovery (.pdf 1.8mb)

Paper by Australian clinical psychologist, Dr Rob Gordon, who is a specialist in the effects on communities that have suffered disasters. Dr Gordon’s paper explores issues around how social processes may influence recovery and discusses strategies that will help create a supportive social context for personal recovery.

Psychosocial impacts of quarantine during disease outbreaks and interventions that may help to relieve strain (.pdf 100kb)

(Sarbjit S Johal, NZMJ 5 June 2009, Vol 122 No 1296).

Dr Sarb Johal is a clinical psychologist specialising in delivering support to those affected by emergency events or disasters. This paper summarises the psychosocial consequences that may occur for patients and health care and other front-line workers when using quarantine controls during an outbreak of an infectious disease such as non-seasonal influenza.