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Welfare services provision

Principles for the delivery of emergency welfare services

Welfare in the context of CDEM refers to emergency welfare services, and is the function responsible for minimising and addressing the potential and actual consequences of an emergency on individuals, families, whānau and communities.

The provision of emergency welfare services by a range of stakeholders is undertaken across the 4Rs (risk reduction, readiness, response and recovery). Welfare services are delivered at the local level and coordinated and supported at the regional and national levels.

Principles for the delivery of welfare are as follows:

  • All welfare agencies work together in readiness, response, and recovery to ensure services provided are integrated to achieve the best outcomes for communities; and
  • welfare being coordinated or provided nationally by NWCG (operating as a cluster) must take into account local needs and processes; and
  • welfare provision succeeds when it supports local arrangements and networks, restoring self-reliance as the foundation for individual and community recovery; and
  • welfare agencies have pre-event continuity planning to ensure they can deliver services; and
  • during and following an emergency, agencies support their own staff and their coordinator liaises with the appropriate-level controller for their operation (local, group, or national).

Several government agencies perform primary roles for certain welfare services, supported by other agencies as required. Welfare services and the agencies involved in their coordination and delivery are outlined in Section 12 of the Guide to the National CDEM Plan.

For more information on CDEM Welfare please contact Leonie.Waayer@dpmc.govt.nz