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Welfare Services in an Emergency

Director's Guideline for Civil Defence Emergency Management Groups and agencies with responsibilities for welfare services in an emergency [DGL 11/15]

Delivering welfare services to individuals, families/whānau, and communities affected by emergencies is fundamental to effective emergency management. Robust welfare services arrangements need to be in place for all communities to support people in preparing for, responding to, and recovering from emergencies.

This guideline supports and expands on the new welfare arrangements in the National CDEM Plan 2015, and in the Coordinated Incident Management System (CIMS). It is intended to be the comprehensive reference for welfare services in an emergency reflecting the elevated status of the Welfare function in emergency management, and capturing the new or expanded roles and responsibilities of various welfare services agencies.

This guideline:

  • is intended for use by all agencies with responsibilities for welfare services under the National CDEM Plan 2015, as well as any other agency who may provide support to any of the welfare services sub-functions
  • describes welfare-related activities across the 4Rs (reduction, readiness, response, recovery) of emergency management
  • is intended as a key reference document for training and professional development for Welfare function personnel
  • provides operational guidance on planning, coordination, support, and delivery of welfare services, and
  • includes practical templates, checklists, and example procedures.

Download entire guideline

Welfare Services in an Emergency Director’s Guideline for CDEM Groups and agencies with responsibilities for welfare services in an emergency [DGL 11/15] (.pdf 4,633 kb)

Welfare Services in an Emergency Director’s Guideline for CDEM Groups and agencies with responsibilities for welfare services in an emergency [DGL 11/15] (.docx 4,680 kb)


Download guideline by parts and sections

Download guideline by parts and sections


Download templates and checklists (Word format)

These templates and checklists from the appendices of the Welfare Services in an Emergency Director's Guideline are provided in Word version so they can be amended for use by CDEM Groups and welfare services agency personnel. 

CDEM Group Welfare Manager position description (.docx 41kb)

Terms of Reference for a Welfare Coordination Group (.docx 44kb)

Welfare Coordination Group work plan (.docx 34kb)

Welfare Plan guide (.docx 39kb)

Welfare response checklist (.docx 41kb)

Civil Defence Centre toolkit (.docx 100kb)

CDC resource checklists (.docx 33kb)

CDC Supervisor’s checklist (.docx 34kb)

Separated children’s ID card (.docx 32kb)

Emergency supplies for children-young people (.docx 34kb)

Release form for separated children-young people (.docx 33kb)

Care and protection services for children-young people - activity and planning log (.docx 34kb)

Care and protection services for children-young people - status update report (.docx 33kb)

Example grocery list (.docx 41kb)

Financial assistance agency details (.docx 35kb)

Financial assistance FAQs (.docx 32kb)

Animal registration form (.docx 41kb)

Animal owner agreement form (.docx 33kb)

Declaration of Disability and Reliance on an Assistance Animal Form (.docx 37kb)

Welfare appendix to the action plan (20kb)